Who We Are
This Privacy Policy describes how Industrial Foot Bath (operated by FMCG Industry Solutions Pty Ltd, trading as FMCG Group) collects, uses, and protects personal information when you visit industrialfootbath.com.au. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
Analytics data: When you visit our website, Google Analytics 4 (GA4) automatically collects information including your approximate location (city/region level), browser type, device type, pages viewed, time on site, and how you arrived at the site. This data does not directly identify you and is used in aggregate to understand how visitors use the site.
Enquiry and Contact Forms
If you submit an enquiry through our contact form, we collect your name, email address, phone number (if provided), and the content of your message. We use this information solely to respond to your enquiry and do not add you to any mailing list without your explicit consent.
Purchase and Order Information
When you place an order through our website, we collect the information needed to process and fulfil it: your name, billing and shipping address, email address, phone number, and payment details. Payment card data is processed securely by our payment processor — we do not store card details on our servers.
Order records are retained for 7 years as required by Australian tax law.
Cookies
Our website uses cookies — small text files placed in your browser. We use:
- Analytics cookies (Google Analytics): These track browsing behaviour in aggregate to help us improve the site. No personally identifiable information is collected via these cookies.
- Functional cookies: Used to support core website functionality such as shopping cart and session state.
You can control or disable cookies through your browser settings. Disabling cookies may affect some features of this site.
To opt out of Google Analytics tracking across all websites, install the Google Analytics Opt-out Browser Add-on.
How We Use Your Information
We use the information we collect to:
- Operate and improve our website
- Understand how visitors engage with our content
- Respond to enquiries and customer service requests
- Process and fulfil orders
- Send order confirmations and shipping updates
- Comply with our legal obligations
Sharing of Information
We do not sell your personal information to third parties. We share data only with trusted service providers required to operate our website and business, bound by confidentiality obligations:
- Google LLC — analytics via Google Analytics 4. Google privacy policy: policies.google.com/privacy
- Payment processors — to securely handle payment transactions
We may disclose personal information if required to do so by law or to protect our rights.
Data Retention
Analytics data is retained for 14 months in Google Analytics (Google default). Contact enquiry records are kept until your enquiry is resolved. Order records are retained for 7 years as required by Australian tax law.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Make a complaint about how we have handled your personal information
To make a request or complaint, contact us using the details below. We will respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies before submitting any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact
For privacy-related questions, access requests, or complaints:
FMCG Industry Solutions Pty Ltd
Email: sales@fmcgis.com.au
Effective date: 2 June 2026